- Opening hours
Shopping 11:00 〜 21:00Restaurants & Cafes 11:00 〜 22:30Amusement 11:00 〜 23:00
* Excl. some stores. * Irregular holidays. Notifications are posted on the home page in a timely fashion.
- General Information (1F)
The HEP FIVE Information staff provide information to customers who request it.
Contents: Various inquiries / Requests for various pamphlets / Stroller rentals / Looking for lost children or other lost persons / Lost and found
- Lost and found inquiries (Disaster Prevention Center)
If you have lost something in HEP FIVE, or you have found something left behind or a suspicious item in HEP FIVE, please contact the HEP FIVE Disaster Prevention Center on +81-6-6366-3640.
- Powder space
There is a powder area in the women’s restroom on the 3rd floor.
- Nursing room
On each of the 2nd, 4th, and 6th floors there is a restroom equipped with facilities for those with children, and there is a nursing room on the 4th floor.
There is a Seven Bank ATM beside Pia Station on the B1 floor.
- Foreign language telephone interpreting service
A telephone interpreting service is available so that you can enjoy shopping with peace of mind. It is an interpreting service in which the customer, staff, and a call-center interpreter talk via a telephone. It is available in English, Chinese, and Korean. Be sure to ask our staff about it.
- International currency exchange machine
There is a foreign exchange machine on the 7th floor.
- Accepted cards and payment methods
We accept: UnionPay Card / JCB / Visa / UC Card / MUFG Nicos (incl. old UFJ, old Nippon Shinpan, old DC) / MasterCard / APLUS / American Express / Diners Club / Rakuten Card (incl. old Kokunai Shinpan KC Card) (excl. some stores)
We accept: ALIPAY / WechatPay / PayPay / LINEPay / auPay / d Pay / Rakuten Pay / MerPay (excl. some stores)
PiTaPa / iD / QUICPay / Rakuten Edy / ALIPAY / WechatPay / PayPay / LINEPay / auPay / d Pay / Rakuten Pay / MerPay (excl. some stores)
We accept the following gift cards: JCB / VJA (incl. old Visa) / UC Card / MUFG Nicos (incl. old UFJ, old Nippon Shinpan, old DC) / Diners Club (excl. some stores)
Please keep your pet in a cage while inside the building. An exception is made for assistance dogs (seeing eye dogs, service dogs, hearing dogs).